Support

Technical support for all of NEA’s products is provided via e-mail or phone correspondence, whichever is more convenient. Provided that the issues directly pertain to the installation or execution of NEA’s packages, technical support is theoretically unlimited and free of charge. Usually a technical issue can be resolved within 2 to 3 business days. However, strategies to use NEA’s products to address a customer’s engineering issues are not covered by the product technical support policy. Such issues can be addressed with consulting services arranged on a case-by-case basis.

On-site training sessions can be arranged for any of NEA’s products, or included in the schedule and budget for any consulting assignment. Charges are based on the duration of the session and actual travel expenses.